Help & support

Help with your fishing log, account, stations, forecasts, and purchases.

Contact the Coastal 360 Pro team

Coastal 360 Pro is operated by Caleb McCumber. For app support or privacy questions, email caleb@cctv-studios.com.

When reporting a problem, include your app version, device and operating system, station name, approximate time, and what happened. A screenshot can help. Remove personal details first; never send passwords, payment-card details, or verification codes.

Stations & location

Can I use the app without location access?

Yes. Search for a station and select it manually. To change access later, use your device’s app-permission settings. Precise location is optional; nearby results may be less accurate with approximate access.

Why is a tide reading missing or different?

Some stations provide predictions without observed water levels. Measurements and predictions can differ because of weather and other local effects. Check the station, units, timestamp, and stale-data labels. Coverage and provider outages can affect results.

Does the app work offline?

Saved preferences and some cached information may remain on your device, but fresh forecasts, observations, maps, and updates require a connection. A cached screen is not confirmation of current conditions.

Your fishing log and account

The fishing log is included with an active Coastal subscription. After subscribing or restoring your purchase, open Log to sign in with Apple or Google. Tides, weather, and your existing store subscription do not require a Coastal account. Signing in does not buy or transfer a subscription.

Use the same sign-in provider and account when returning to your log. Saved catches and their photos sync when a connection is available. Keep the app installed until any unsynced catches or photos have finished uploading. Signing out preserves local log data; deleting your account removes it as described below.

Apple purchases

Available subscription plans, prices, and renewal periods are shown in the app. The Apple purchase screen shows your applicable price, currency, and any taxes before you confirm.

Restore access: open the app and choose Restore Purchases and sign in with the Apple Account that made the purchase.
Redeem an App Store offer code: on the subscription screen, choose Redeem code, then Open Apple code redemption. Apple checks the code and its eligibility. Return to Coastal after redemption; if access has not refreshed, choose Restore Purchases.
Cancel renewal: on iPhone, open Settings, tap your name, then Subscriptions. Select the subscription to manage or cancel it. Deleting the app does not cancel a subscription.
Refunds: submit an eligible refund request through Apple. Apple determines eligibility.

Apple subscription help · Apple refund help · Terms of Use

Android team access codes

If the Coastal team has issued you an access code, choose Redeem code on the Android subscription screen, enter the complete code under Coastal access code, and tap Redeem Access Code. The code grants the same app features without a charge or recurring subscription. You can remove it from the app’s subscription settings. Keep your code private. Removing it does not cancel any separate Google Play subscription.

Google Play purchases

Available subscription plans, prices, and renewal periods are shown in the app. Google Play shows the applicable local price and taxes before confirmation. Android purchases become available with the Google Play release.

Restore access: use the Google Account that purchased the subscription, install the app from Google Play, and choose Restore Purchases.
Cancel renewal: open Google Play, tap your profile, choose Payments & subscriptions, then Subscriptions. Select Coastal 360 Pro to manage or cancel. Uninstalling the app does not cancel renewal.
Pending purchases: access starts after Google Play confirms the payment. Complete any requested approval or payment step in Google Play.
Refunds: use Google Play’s refund request process or contact our support team. Eligibility depends on Google Play policies and applicable law.

Apple and Google Play subscriptions are separate; a purchase does not transfer between stores.

Google Play subscription help · Google Play refund policies · Terms of Use

Delete your Coastal account

In versions with account features, open Settings → Account → Delete account to remove your Coastal account, synced fishing log, and stored catch photos. Confirm while online and allow cleanup to finish. If you signed in with Apple, you may be asked to authorize with Apple again to disconnect the sign-in connection. If cleanup is interrupted, reopen the app. This also clears that account’s log, draft, photos, and saved sign-in on the device making the request. Deletion does not cancel an Apple or Google Play subscription. If you cannot access your account, contact the support address above for help with a deletion request; do not send your password or verification codes.

If prompted after deletion, use the Apple help link to disconnect Coastal from Sign in with Apple. You can also remove saved favorites in the app and revoke location permission in device settings. See the data removal and privacy choices section for device storage, Watch copies, backups, and support records.

Marine safety

This support page is not monitored for emergencies. For immediate danger, contact the appropriate local emergency or marine rescue service. Always consult official marine warnings and local conditions.

Understand the data and its limitations →